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Deskjet 2724 All in One

I'm trying to connect to web services, i have tried everything in the troubleshoot video but i just keep getting an error message:

Web Services Setup in Progress

The printer is currently setting up Web Services.

To see the current status of this process, click "Refresh".


When i refresh i get the following message:

Network Problem

A network problem occurred while the printer was trying to connect to the Web Services server.

Click "Troubleshoot" to diagnose the problem, or click "Close" and fix the problem later.


i click troubleshoot and then the last message to appear is the following:

The printer could not connect to Web Services.

Web Services might be busy or temporarily unavailable. Try again later.


I have been round in circles - i have restarted everything, looked at bandwiths/proxy servers, firmware updates but nothing will connect. 


I had the same issue when i bought it however i just presumed that because it was black friday the servers would be busy... now  homeschooling is going to be upon us and i need the printer to connect so i can sign up for instant ink


Can anyone help?

Thanks 🙂 

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