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joncolman
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HP Recommended
Example: Pavilion 14 ce0510sa
Microsoft Windows 10 (64-bit)

Hi, My HP Laptop freezes whenever I attempt to use it for Zoom, Microsoft Teams or Cisco Webex video calls.     This is a problem specific to this laptop and is not related to my Broadband signal, bandwith, wifi connection/ modem router etc  because the three other (much older)  laptops we have at home (two are also HP)  all work fine with video calls and I have a new modem router that is less than 2 months old (purchased to see if it improved the situation)

 

My laptop with the problem is running:

Windows 10 64bit including latest update

Processor:  Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz,   

RAM:  8GB (7.88 useable)

Drive 250 SSD

Network Adaptor:  Realtek RTL8821CE 802.11ac PCIe Adapter

 

Internet works fine for light gaming, streaming videos etc, just video meetings are not possible due to lagging/freezing.

Any thoughts as to what might be the problem would be gratefully received.

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