01-05-2021 03:52 AM
Hi, My HP Laptop freezes whenever I attempt to use it for Zoom, Microsoft Teams or Cisco Webex video calls. This is a problem specific to this laptop and is not related to my Broadband signal, bandwith, wifi connection/ modem router etc because the three other (much older) laptops we have at home (two are also HP) all work fine with video calls and I have a new modem router that is less than 2 months old (purchased to see if it improved the situation)
My laptop with the problem is running:
Windows 10 64bit including latest update
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz,
RAM: 8GB (7.88 useable)
Drive 250 SSD
Network Adaptor: Realtek RTL8821CE 802.11ac PCIe Adapter
Internet works fine for light gaming, streaming videos etc, just video meetings are not possible due to lagging/freezing.
Any thoughts as to what might be the problem would be gratefully received.