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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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01-05-2021 09:07 AM - edited 01-05-2021 09:18 AM
Hello - again. Why is HP Smart requiring a sign in to scan? This started back in October 2020 and there is no apparent reason or benefit why scan requires me to sign into my HP account.
The sign in does not make the app easier to use as it's extra steps. I also have a concern about privacy. HP does not need to know when or what I scan. This problem as been reported by several people and the answer is always "you have to sign in" with no explanation for the sign in requirement.
An additional problem is that scanning will not work if my internet service is down for any reason. No service, can't sign in.
If HP is interested in improving the customer experience, then remove the sign in requirement for scanning.
Thanks.