cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
CognacNS
New member
1 0 0 0
Flag Post
HP Recommended
MacMini
macOS 10.15 Catalina

I bought the HP9020 at the end of October and am also using the Instant Ink trial months. For Christmas I wanted to print out a few photos on HP photo paper 100x150mm. I put the photo paper, as instructed, in tray 2 with the print side down.Only strips on the back of the photo paper were printed out, the photo was not printed out. Together with HP support, we tried various options: - Change the settings in the print menu on the Mac - Print via HP Smart function - Firmware updateThe printer was eventually replaced, but the same error with the replacement printer. They want to try again with other ink cartridges, but I don't believe in it. What are other possible sources of error?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation