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CognacNS
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‎01-07-2021 03:58 AM

HP Recommended
Product: MacMini
Operating System: macOS 10.15 Catalina

I bought the HP9020 at the end of October and am also using the Instant Ink trial months. For Christmas I wanted to print out a few photos on HP photo paper 100x150mm. I put the photo paper, as instructed, in tray 2 with the print side down.Only strips on the back of the photo paper were printed out, the photo was not printed out. Together with HP support, we tried various options: - Change the settings in the print menu on the Mac - Print via HP Smart function - Firmware updateThe printer was eventually replaced, but the same error with the replacement printer. They want to try again with other ink cartridges, but I don't believe in it. What are other possible sources of error?

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