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‎01-07-2021 08:21 AM

HP Recommended
Product: HP 840 G7
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

i got a banch of news Laptops 840G7,

After the installation of our Windows OS,

i get a warning on each PC from Sure Start Recovery

 

Message:

HP Sure Start detected an unauthorized intrusion to the HP runtime system firmware executing out of main memory.

This could be an indication of an attempted attack on runtime firmware executing from main memory.

The repeated occurrence of this problem indicates a security concern that should be not ignored.

See the HP Start events in the Windows Event Log for more details about each HP Sure Start event.

For more informa...blablabla

 

The BIOS is up to date 01.03.02 Rev.A

I tried the old version of the bios, still the issue...

There is no log about HP Sure Start in Windows Event

If i reboot the PC i don't get the issue, but if i stop the PC then start it, i get it every time.

I deactivated HP Sure Start detected an unauthorized intrusion, but if i do this, the PC doesn't want to stop.(Black screen and frozen)

 

Anyone already got this issue ?

Any idea ?

 

Thx for reading

Cheers,

Thibaud

 

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