• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Omen 17t laptop (2019)
Microsoft Windows 10 (64-bit)
Product number: 2XP17AV
Images are having issues showing up, so here are google drive links:

My laptop has been BSODing pretty often lately so I decided to look up the error codes. The most recent one was “Memory_management”, and since I’ve previously had RAM issues with this laptop in early 2020, I knew pretty well what steps to take to self-diagnose. I have attached diagnostic test results as well as my full recent test log (disregard the warning on the power test, it just told me to unplug before testing). Based on past experience, I’m guessing this is a hardware problem and needs to be resolved via mail to hp, however this laptop is no longer covered by warranty and I’d rather look into a variety of options instead of another replacement which might be costly and leaves me without a desktop device for a week or two.

 

Steps to recreate: for a bsod, I really don’t know, it just randomly happens and doesn’t seem to depend on what I have open or is running in the background (I have task manager open regularly so the only way for some program to be causing this is if it launches right before a bsod). To recreate proof of an issue, just take a diagnostic test.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.