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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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ENVY Photo 7134

Hi, I used HP smart to scan from my printer to my MacBook about a month ago, no problem. 

Now when I try, it connects up fine but the scan screen just sits there with a spinning wheel just above the resolution setting box. I can't get it to do anything. I've tried on my MacBook and also on an iMac. I've also tried downloading updates etc. I've uninstalled and reinstalled HP smart. Nothing. Printer is online, computer finds it fine, but I've left it for 20 minutes and still just the spinning wheel. 

 

I can scan direct from the printer to email, but I can't adjust the resolution that way, which is the primary thing I need to do. 

Any advice very welcome. 

 

Apologies if this has already been asked somewhere on the forum - I keep getting "link invalid" notices when I try to click through to the main board. 

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