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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Who Me Too'd this topic
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01-08-2021 06:18 AM
Hi, I used HP smart to scan from my printer to my MacBook about a month ago, no problem.
Now when I try, it connects up fine but the scan screen just sits there with a spinning wheel just above the resolution setting box. I can't get it to do anything. I've tried on my MacBook and also on an iMac. I've also tried downloading updates etc. I've uninstalled and reinstalled HP smart. Nothing. Printer is online, computer finds it fine, but I've left it for 20 minutes and still just the spinning wheel.
I can scan direct from the printer to email, but I can't adjust the resolution that way, which is the primary thing I need to do.
Any advice very welcome.
Apologies if this has already been asked somewhere on the forum - I keep getting "link invalid" notices when I try to click through to the main board.