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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

Hi everyone. Yesterday I tried printing something on my HP OfficeJet 6968 and received the 0x6100004a Error Message telling me that paper was jammed. I removed all paper and lifted to look inside and found nothing jammed in there. I ran through all the different troubleshooting procedures listed throughout the forum here (turning it off to discharge & turning it back on, etc.) and nothing has worked. I've also tried calling HP support and can't reach an actual person to speak to for assistance. It's very frustrating because I just paid $60 for a new ink cartridge on Thursday night and now it seems like I have a broken printer with no way of even resolving the issue. Has anyone had any success with fixing this problem when it occurred?

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