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‎01-11-2021 02:19 PM - edited ‎01-11-2021 02:20 PM

HP Recommended
Product: HP Spectre x360 Convertible 14-ea0xxxx
Operating System: Microsoft Windows 10 (64-bit)

I bought this x360 convertible about a month ago.  It intermittently crashes - typically when I have video playing or more frequently, when I am on a Zoom call.  I am hooked up to a Dell D6000 docking station, but I don't think it has anything to do with it.

 

I have done the following:

 

-Reinstalled windows back to factory settings

-Uninstalled and reinstalled Zoom

-Changed out docking stations (physically changed hardware)

-Verified latest drivers are installed (via device manager)

 

This keeps happening and it is horrible!  For example, I was on a Zoom call this morning.  I am now calling in for audio via my cell phone because when the laptop crashes, I lose connectivity and my dual monitors go blank.  So in order to re-establish the connection on Zoom, I need to unplug the USB-C for my docking station, open laptop lid, plug USB-C back in, and then re connect to internet.  

 

Any thoughts? I am really upset this is happening to this new laptop.  For the record I don't think it is the docking station, as this new laptop replaced an 18 month old x360 Spectre I had and I never had this issue...

 

thanks in advance.

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