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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-12-2021 06:52 AM

HP Recommended
Product: HP Officejet J4580
Operating System: Microsoft Windows 10 (64-bit)

I have had the HP Solution Center work fine for years on the same printer, connected to a windows 10 computer with the latest updates. When clicking the Solution Center icon, a window opens, but it is blank with some sort of badge inside it with a letter "i", which seems to change color when hovering over it. But even when clicking that icon, nothing happens. I've tried uninstalling, and installing, I've tried the Scan Doctor, but nothing works. I can scan through Microsoft scan, but cannot scan to PDF, only to a picture format. Has anyone had this problem? Does anyone know a solution? I'll appreciate it very much.

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