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‎01-15-2021 07:09 AM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

The answers provided on this community board for this referenced issued are repeated and repeated, yet almost always do not resolve the issue!  I'm having the same issue.  It's impossible to get a good answer on the HP support website.  Very frustrating!  I've already done everything suggested in past posts!  DO NOT tell me to unplug, what 2 to 3 minutes, etc. etc.

 

My printer cartridge carriage is now stuck and cannot be moved.  I keep getting a paper jam error....THERE IS NO PAPER JAM.  And on top of all of that I keep getting a power failure error!

 

Someone please provide me with a fix!  This printer was relatively expensive and more than I wanted to spend when I bought it.  It should last more than two or three years!

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