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‎01-16-2021 12:37 PM

HP Recommended
Product: OfficeJet Pro 8500 909a
Operating System: Microsoft Windows 10 (64-bit)

I've used the HP Solution Center to access the scanning feature of my OfficeJet 8500 Pro for years.  Yesterday, instead of showing the typical Solution Center window with print/scan/fax etc. icons. It just opens a white window (typically sized) with a rectangle in the center with a stylized "f" and an "i" in a blue circle.  It still says "HP Solution Center" in the upper left of the title bar. I can click on the f logo, but nothing happens. Anybody have any idea what this is about?

 

Rich 

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