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01-17-2021 03:53 AM
1. I don't recall every "enabling" sure click when I first booted up this machine (which is a private machine, not company owned or managed).
2. I am running Windows 10 using Chrome as primary browser and Outlook as email client. My work involves a lot of editing of Word docs which are coming to me from colleagues all using my same workplace URL or via our corporate OneDrive. I find it an extreme time waste that every time I download a .pdf or a .docx I have to navigate to the file in downloads and remove protection before I can work on it. I cannot for the life of me figure out how or where to add an exception to, for example, add my workplace domain to a safe list.
3. Now as a few days ago, when I try to print a document I can see as it is spooling up the print service the machine is for some reason "talking to secure click" - documents just sit in the spool, they NEVER print. (Yes i have restarted the service, yes I have rebooted the machine, yes I have hard rebooted the printer).
4. I have ready about disabling Sure Click using its icon in the system tray, but on my machine there is no "Sure Click" icon just "HP Client Security" which when I open it presents a bewildering set of options accessible through a very buggy interface and cannot seem to locate any solution.
5. I really do not like this software and wish to simply manage online security risks using my own preferred tools and methods which have served me well for years. If I cannot get rid of this intrusive HP security suite, how can I at a minimum stop this ridiculous locking of every attachment I download, and re-enable printing. Serious considering re-turning this machine.