cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Laura200
Level 1
12 3 0 1
Flag Post
HP Recommended
Envy 360

Hi Everyone,

I called HP some months ago to complain about my screen breaking. It happened shortly after two years so they say nothing could be done and they also said they have no cases being reported before, which I suspect is inaccurate. Since then I have seen more and more cases of this happening so I am very confident this is a design fault. We looked after the laptop very well and we now find we have a £1000 laptop that we can not close or take anywhere apart from our kitchen table. I am so upset about this and I am thinking of going to companies like Tech radar as it is there reviews that we look at an purchase these types of laptops. If everyone is aware that there is a design fault with the 360 screens and HP may finally look at this in more detail. I was interested to put this out there and see who else is experiencing this problem? HP want to charge me a lot of money to fix their design fault and I just do not think this is right.  

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation