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‎01-18-2021 12:05 PM

HP Recommended
Product: HP Deskjet 3733
Operating System: Microsoft Windows 10 (64-bit)

I downloaded HP Smart from the MS store. I can log in successfully the first time I use it, but I cant get scanning to work at all. Then when I start the app up again, I get stuck at the "Do you want to help make HP Smart better by sharing usage data? message, it doesn't matter what I choose, it just refreshes and asks me again over and over.

 

I can fix this by resetting the app, but then I have to enter all my details again and sign in again, and even then the scanner just says it is unavailable.

 

I have uninstalled, reinstalled multiple times but it just wont work, is there an alternative to scan documents?  The printer works just fine from the laptop I am using.

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