cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
OSTestLead
New member
1 0 0 0
Flag Post
HP Recommended
HP Deskjet 3733
Microsoft Windows 10 (64-bit)

I downloaded HP Smart from the MS store. I can log in successfully the first time I use it, but I cant get scanning to work at all. Then when I start the app up again, I get stuck at the "Do you want to help make HP Smart better by sharing usage data? message, it doesn't matter what I choose, it just refreshes and asks me again over and over.

 

I can fix this by resetting the app, but then I have to enter all my details again and sign in again, and even then the scanner just says it is unavailable.

 

I have uninstalled, reinstalled multiple times but it just wont work, is there an alternative to scan documents?  The printer works just fine from the laptop I am using.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation