• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-18-2021 12:53 PM

HP Recommended
Product: HP 8035
Operating System: Microsoft Windows 10 (32-bit)

I have tried to power on and off in the recommended sequence without resolution.  I tried to put a new copy of the SW on my computer, but it indicates I already have the latest software.  I am unable to set up a case number apparently because the warranty expired on January 13 2021 - although the problem had started before this date.  I am trying to reach Jay in Customer Support, but don't know how to send a private message.  

Any suggestions are welcome.  After turning it off and then putting power back on the printer it lasts between a few minutes and a couple of hours until the error comes back, and then the display just flashes blank.  Without a fix, my printer is dead

Deane_B1
Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.