• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎01-19-2021 09:11 AM

HP Recommended
Product: Designjet 800
Operating System: Microsoft Windows 10 (64-bit)

I recently acquired a used Designjet 800 plotter, which I am trying to run with Windows 10.

 

The printer itself seems to work fine, but when I attempt to run a print from "HP instant printing 3" it gets stuck on "render progress - printing file".

 

When I try to run a test print, I receive an error saying "Operation could not be completed (error 0x000000cb). The system could not find the environment option that was entered."

 

I downloaded and installed drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-800-printer-series/25302. I enabled "send job as bitmap" under troubleshooting.

 

I am by no means an expert - just the opposite actually, and I have spent the last week trying to get the printer up and running, reading through forums, and trying different solutions, but without success.

 

Did anoyone have succes with getting the Designjet 800 to work on a Windows 10 computer? All help is much appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.