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aliciams
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HP Photosmart Premium C309g
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We own a HP Photosmart Premium C309g - yes I know it's old and printers don't last forever, but the device itself is in perfect working order.

 

After updating to MAC OS X, I lost all connectivity functionality (I could still copy or print a quick sheet, but nothing from my computer).

 

After troubleshooting and updating to macOS 11.1, I was able to regain printer functionality, but I still cannot scan (or access any utility features, or use the hardware from any device other than my profile on our computer).

 

I can access the hardware via IP, and can access Webscan.  If I click 'preview', the scanner will initiate and an image will preview, however, the scan functionality is inoperative.

 

The mac Image Capture app does not locate any installed devices.

 

I can connect to the printer though the mac print and scan utility, but I can only print, not scan.

 

I installed the HP uninstaller and followed all steps.

 

I uninstalled and reinstalled HP easy scan (with updates to support 11.1) but HP easy scan will not locate a scanner (currently online, working, and directly connected to my computer via USB).

 

I uninstalled that and installed HP Easy Start. It promptly detected my printer/scanner, but when I try to access it, it displays 'Printer Offline' (once again currently online, working, and directly connected to my computer via USB).

 

I removed the printer from printers & scanners and added it choosing Generic PCL Printer, HP DeskJet Series and HP LaserJet Series printer software... This had no noticeable impact.

 

I've shutdown and restarted, directly connected, over network and tried wi-fi... no impact.  

 

 

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