• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-23-2021 02:37 AM - edited ‎01-23-2021 02:50 AM

HP Recommended
Product: hp envy pro 6420
Operating System: macOS 10.15 Catalina

Hello, printing the PDF available at this link will result in various black areas, but only in color mode (see picture).

Printing in black and white has no issues. I printed from iPadOS 14, iOS 14, macOS 10.15.

Converting to TIFF the PDF and then printing the TIFF has no troubles.

Printing original PDF to PDF via macOS Preview, then printing the such obtained PDF, will have black areas.

Printer has last firmware available, just checked. Anyone can tell me what's wrong? Thanks in advance.

IMG_0029.png

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.