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‎01-26-2021 12:58 PM

HP Recommended
Product: OMEN by HP Laptop 17-cb1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have seen this same problem everywhere and it seems nobody is able to provide any solution.

Obviously there's some sort of conflict in a Windows 10 update that doesn't allow the correct sound drivers for the proudly stamped "BANG & OLUFSEN" hardware to function correctly. Most responses from HP on here suggest downloading the drivers from https://support.hp.com/gb-en/drivers/laptops but none of them work. I've literally tried them all, with different compatibility settings and all sorts. I've been trying since I bought this laptop for £2,000 back in April and they all say they are not supported with the operating system. When speaking to support on the phone they said HP have been having problems with audio drivers for a long time now and there's nothing they can do.

Any ideas how I can fix this or receive compensation for being sold a product that is not as advertised and cannot function properly?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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