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‎01-27-2021 04:03 AM

HP Recommended
Product: HP Envy 5050
Operating System: Microsoft Windows 10 (64-bit)

I seem to be having a similar issue to one that has been posted earlier here;

https://h30434.www3.hp.com/t5/HP-Instant-Ink/Instant-Ink-will-not-connect-to-printer-after-factory-r...

After having problems printing from some devices I did a factory reset on my printer. 

Since then I am unable to reconnect my printer to the instant ink service. 

I have an instant ink account, that is in credit. Now I am currently paying for a service that I am unable to access. 

My printer has just gone out of warranty so I have used the virtual assistant for "support". I have followed *all* of the suggestions to no avail. 

My printer shows as online on the HPconnected website, but isn't syncing. In the EWS, HP instant ink shows as disabled. My printer is currently displaying the message "Cartridges cannot be used until printer is enrolled in HP instant ink". So it won't allow me to print anything. 

I need the printer up and running as like other parents I trying to home school.

 

Completely exasperated!

Printer on Instantink HPconnected websitePrinter on Instantink HPconnected websiteEWS - showing HP instant ink disabledEWS - showing HP instant ink disabledPrinter not enrolled in instant inkPrinter not enrolled in instant ink

 

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