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01-28-2021 06:39 PM
HP Recommended
Product: HP ENVY X 360 M6-AQ105dx
Operating System: Microsoft Windows 10 (64-bit)
I cannot close my laptop without the whole left screen panel separating from the frame. This is a huge inconvenience, as I cannot even close my laptop without the whole screen breaking; which is ironic because this x360 laptop is suppose to be extremely flexible.
After some googling, I've come to realize that this is a far too common issue with HP laptops; especially with their left side hinges. I have found dozens of people who have experience the same issues that I have, and am convinced that this is a HP hardware issue.
Can HP support escalate my concern to HP’s Support Team in my region to have it reviewed for available options, if any.
Thank you,
Ben.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.