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‎02-04-2021 01:19 PM - edited ‎02-04-2021 01:38 PM

HP Recommended
Product: hP ZBook Create i7
Operating System: Microsoft Windows 10 (64-bit)

While sitting on my side table, plugged into power, with the lid closed and no programs open It starting making a very load fan noise. When I unplugged the Zbook and picked it up it was extremely hot! Hotter than any Mac or PC laptop I've ever owned. It was getting almost too hot to hold so I opened whelp top and tried scan in but it was sluggish and non responsive. I finally got in and shut the power off. It immediately stopped all fan noise and was noticeably cooling down. This is a terrifying problem if I can not leave my lap top alone in my study without the threat of runaway overheating and possible fire. Like I said the unit is brand new and I have only loaded three programs on it.

Is this  a defective unit? Is it fixable?  Thanks Tom 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.