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‎02-05-2021 08:06 AM - edited ‎02-05-2021 08:37 AM

HP Recommended
Product: Envy 5020 All-in-One printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 5020 Printer  has issues with printer quality. It is printing poorly and leaves big and small sections of each page unprinted or faint. Everything indicates that I have sufficient toner and I have cleaned and double cleaned the cartridge. (Much of that test print was unreadable, including the final assessment?) I tried trouble shooting with the HP print and scan doctor software, but it kept saying the printer was offline. Both the printer and my PC disagreed with this. I also tried troubleshooting with the HP Smart app and it agreed the ink was okay but the Online Troubleshooting link it gave couldn't "be reached". The HP Support website was unhelpful because the printer is out of warranty (purchased in 2018). Can anyone suggest a solution?

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