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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8035
Microsoft Windows 10 (64-bit)

This is a brand new printer purchased 2/3/21.  Scan to e-mail issue, When opening a scanned doc that was emailed the following error shows: 'One or more XREF chunks is missing'; It does email the scan, you can open the scan, scan quality is horrible and you receive above error message.  Windows 10, Outlook 13 on the receiving end.

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