-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Archived Topics
- Unanswered Topics - Printers
- Who Me Too'd this topic
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
02-11-2021 05:02 AM
HP Recommended
Product: HP Envy 5540
My printer, as far as I'm aware, is connected to my mobile phone and my laptop. However, today my printer is refusing to print anything from my laptop AND from my mobile phone.
There is no message on the printer screen to give any clues as to what the problem might be. There is no paper jammed. When I choose to print a document my printer is coming up as a choice of printer so I guess that means the laptop and mobile phone are still connected to my printer...?
Any ideas would be very welcome right now. Especially as I'm trying to home school and have a pile of homework which I need to print off!
Thank you. Helen. xx
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.