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‎02-12-2021 08:22 AM

HP Recommended
Product: HP All in one
Operating System: Microsoft Windows 10 (64-bit)

I recently was informed by HP, that my system was out of warranty as of Jan. 2021.  I bought my computer in June of last year, and my warranty is for a year.  Still haven't found my receipt yet due to our moving to a new place in May 2020  but the  box has a sticker from Walmart on the box and a sticker from HP on the box showing an existence date of Feb 2020, which contradicts HP's claim that the warranty started in Dec of 2019.  I sent them pictures of the labels and stickers but they still claim my warranty to be expired.  I haven't had a problem with the computer but I still haven't had it for a year yet. Anyone else have this kind of problem with HP?  Any ideas on how to get HP to use their common sense?  And yes, I am still working on finding the receipt.  I know I didn't throw it away.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.