02-13-2021 08:01 PM - edited 02-13-2021 08:03 PM
We had to change our Wifi SSID and cannot connect the printer to the new network. When attempting to do so using the HP Smart software, and navigating to "Wireless Configuration," a pop-up appears saying:
"A Custom password has been set for your printer. Enter the password to access the printer interface." (Screenshot pasted below and at https://drive.google.com/file/d/1aM0IVnS6TH4eoGv67IP70AnUUx1oZbOm/view)
We do not recall setting any such password and have tried all passwords that we would have used if had set a password. We need to reset this password so we can regain control of the wireless configuration and connect it to the new Wifi SSID.
Solved! Go to Solution.