• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
ColorLaserJet M254
Microsoft Windows 10 (64-bit)

I am beyond frustrated with my HP LaserJet Printer. It is perpetually going offline. It has been a problem since the very beginning. The virtual assistant has been useless; the diagnostic tools have been useless, and every time I've found a thread in the forms that says "Solution Found!", I've hoped beyond hope that finally, here is the solution I've been looking for. Yet, if it has ever helped, it has helped only momentarily. I've lost count of how many times I've uninstalled and reinstalled the printer on my computer, or reset the printer, and then reconnected everything again. It will work for just a short time, and then I'll have to try again. 

 

Let me just iterate the fundamentals: my printer is DEFINITELY connected to the router and to the same wireless network as is my computer, as is my smart TV and my iPhone. The problem is not with the router or my wireless network. It is absolutely maddening to see the icon of the printer on my computer, and to see on the printer itself that the printer itself is connected to my wireless network, and then get the oh-so-frustrating "OFFLINE" status in the control panel. What is the point of such a frustrating product as this? Why hasn't HP conquered what seems to be such a ubiquitous problem by providing some sort of forced "wake up call" to the printer to go "back online" again? I am ready to throw this printer to the curb, and take up again the long neglected skill of caligraphy. My documents would never go offline again, and I'd live a life free of the perpetual desire to curse HP under my breath everytime I attempt to put ink to paper. 

 

Please, please, for the love of all that is sacred in the world, HP, get this fixed! The last post I found in the forums that had this same problem showed that 77,000 other people also looked at the post, one of many threads dedicated to the problem of printers going offline. This is a sign of abject failure on the part of HP to provide a reliable service to its customers that so many thousands of people are researching the same question. Why have you not solved the problem with some sort of finality?  I am reminded of the recent quarter page ad that was taken out in the Wall Street Journal of an open letter by a disgruntled customer of AT&T who was disatisfied with the speed of his internet service. Is something like this required to motivate HP to create a diagnostic and repair tool that actually works to bring an HP online again? The only solution I've ever been able to successfully accomplish the tak has been to uninstall the printer, and just start again. It's beginning to feel like I'm an extra in Bill Murray's Groundhog Day movie. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.