• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎02-16-2021 08:19 PM - edited ‎02-16-2021 08:20 PM

HP Recommended
Product: HP Spectre 13–ac013dx
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

Last night I was using my laptop to study for my midterm this morning. When I tried to turn on my laptop this morning it wouldn’t turn on, suspecting it might have been out of charge I plugged in the power cable (usb c) only to see the charging light wouldn’t go on and the laptop still wont turn on. I tried both charging ports, different power adapters, and different wall outlets but the laptop won’t charge. I’ve had this laptop since 2017 and I have never had an issue with the laptop at all. Any help would be greatly appreciated, I’m a student and can’t afford to buy a new laptop at this time. Any help would be greatly appreciated!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.