-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Who Me Too'd this topic
Create an account on the HP Community to personalize your profile and ask a question
02-18-2021 07:02 AM
On behalf of my Dad I've managed to get the printer connected to the HP Smart APP and when I try to print a picture image I get "print failed". Also I'm un-able to get the same printing options as I did before when it was on printers and scanners using win10, it is so much slower than just using win10 from previewing the imagine to printing the image and I just want to be able to use the default way of printing instead of the app but when I try add to printers and enter the WPS PIN it then says "your printer stopped waiting". Try adding it again."
This is the second HP printer he has had that has done this and he got a replacement but the same issue still persists. Terrible printer set-up and support help for someone who has little knowledge on computers with a APP I presume is supposed to make it easier even though it just seems to be a "fancy" app that just makes printing, a basic function on a PC worse.