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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP ENVY 6000
Microsoft Windows 10 (64-bit)

On behalf of my Dad I've managed to get the printer connected to the HP Smart APP and when I try to print a picture image I get "print failed". Also I'm un-able to get the same printing options as I did before when it was on printers and scanners using win10, it is so much slower than just using win10 from previewing the imagine to printing the image and I just want to be able to use the default way of printing instead of the app but when I try add to printers and enter the WPS PIN it then says "your printer stopped waiting". Try adding it again."

 

This is the second HP printer he has had that has done this and he got  a replacement but the same issue still persists. Terrible printer set-up and support help for someone who has little knowledge on computers with a APP I presume is supposed to make it easier even though it just seems to be a "fancy" app that just makes printing, a basic function on a PC worse.

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