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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-21-2021 09:46 PM

HP Recommended
Product: HP Color LaserJet MFP M283fdw
Operating System: iOS

Hello

Our printer has been turned off for a month.  We turned it on again and tried to scan to email but got the following error message:

username or password incorrect. Ensure both user account and password are valid

 

I have not changed the outgoing email address or password.  I have tried using another email address and password but get the same error message.

 

I have turned on the less secure app option on **bleep** but that has not helped.

 

I am not sure what to try next.

 

Can anyone off any advice please?

 

Thank you Bev 

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