03-09-2021 09:01 AM - last edited on 03-09-2021 09:07 AM by BiancaS
I have a 3 year old (Out of warranty, S/N [Personal Information Removed]) Officejet Pro 6970 that has suddenly stopped printing Cyan after putting in new cartridges. I've tried a different Cyan cartridge but no difference, I've removed all the cartridges and reset the printers, I've run all the Printhead cleaning tools on the printer but nothing works. All other colours are working fine.
Is there anything else that can be done.