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‎03-10-2021 06:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have DeskJet 3752 All-in-One printer, it only has a basic control panel. I can't connect to the internet. All of the instructions send me to some variation of 123.hp.com which tells me to download the app. I've downloaded it on every device I own and each time it prompts me to sign in, create account, or set up printer. I've tried each option and under no circumstances can it find the printer. In fact, the app tells me to ensure my printer is connected to a network, but that's what I'm trying to do. I've attempted each possible alternate path I can find. I went through the virtual assistant, which again told me to download the app and assumed the printer was already connected to the app and wants me to continue to device set up via said app. Absolutely no method that the app, printer, or virtual assistant has helped in any way. I have a case number via the customer support but won't be able to use it until next week when I have free time around the printer. Can anyone possibly help?

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