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kassy78
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HP Recommended
ENVY 6000 SERIES
Microsoft Windows 10 (64-bit)

Hello, I'm having problems with my new hp printer.
I have completed the configuration and the printer is configured correctly if launching the prints works correctly, both when launching them from a laptop or mobile device.

 

On the other hand, neither the scan nor the phorocopy works.

 

Wphoto 1.jpgphoto 2.jpgphoto 3.jpghether I do a scan or a photocopy, I get a completely black page. (I attach some photos).

Specifically I am making a photocopy or a scan of the document just printed (see photo 1) and when I make the photocopy I get the print you see in photo 2, while scanning the same sheet I get the preview you see in photo 3 Where can the problem arise?

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