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‎03-20-2021 11:31 AM

HP Recommended
Product: PAVILION 15-CSLXXX
Operating System: Microsoft Windows 10 (64-bit)

PRODUCT NUMBER 5SK15UA#ABA

CLICKED THE UPDATE AND RESTART OPTION , AND UPON RESTART, THE LAPTOP IS STUCK AT THE STARTUP GIVING ME A MESSAGE" PLEASE WAIT WHILE WE INSTALL A SYSTEM UPDATE" - FROM HP.  

THEN IT GOES INTO THE HP BOIS UPDATE PAGE AND GIVES ME THE MESSAGE

SYSTEM BIOS UPDATE FAILED.  UNABLE TO OPEN BIOS IMAGE FILE.

THE SCREEN THEN GOES BACK TO THE HP MESSAGE SCREEN " PLEASE WAIT WHILE WE INSTALL A SYSTEM UPDATE"

THE LAPTOP IS NOT GOING PAST THIS SCREEN.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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