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Hp envy 7640

I continue to receive error message to “Remove & reinstall ink cartridge.”  This only happens with my black ink.  I have removed and reinserted Current cartridge; removed and inserted a refilled cartridge; removed and inserted brand new cartridge; Shut printer down and restarted it; shut printer down by unplugging it from wall and back of computer; I checked for updates to firmware but it was already up to date.

i am using a wireless connection.

It will print in single cartridge mode but not an ideal long term solution.  

I’ve exhausted my knowledge on this issue.  Any recommendations would be appreciated!

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