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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
03-25-2021 08:47 AM
HP Recommended
Product: Hp envy 7640
I continue to receive error message to “Remove & reinstall ink cartridge.” This only happens with my black ink. I have removed and reinserted Current cartridge; removed and inserted a refilled cartridge; removed and inserted brand new cartridge; Shut printer down and restarted it; shut printer down by unplugging it from wall and back of computer; I checked for updates to firmware but it was already up to date.
i am using a wireless connection.
It will print in single cartridge mode but not an ideal long term solution.
I’ve exhausted my knowledge on this issue. Any recommendations would be appreciated!
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