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‎03-25-2021 12:05 PM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Hello!

My 8720 goes into an error state where all the lights are blinking (e.g. power button, status lights) and the display is all white.

  • I have unplugged the power, waited 60 seconds
  • I have pressed the power on button multiple times during the past two weeks to reset the printer
  • the printer will print and appear to act normally after I reset the printer
  • the printer goes back into the blinking state either within minutes or hours.  It has happened multiple times and I expect it to happen again
  • I have an Instant Ink account, and I understand firmware updates are handled automatically
  • I printed an Event Log Report and have repeated HW events B8A1A8F0
  • The System events include:
    • 1390 74899 1 RepNo=975;Desc=Event Log
    • 1389 69666 1 3097602288
    • 1388 69442 1 FROM_NVM
    • ...there are more

Could use some help in identifying the specific problem and what I should be doing next.  I also have a MacBook Pro running Catalina that prints to it.   Thanks for your help.

 

regards, Bill

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