• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-26-2021 09:42 AM - edited ‎03-26-2021 09:51 AM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: macOS 11.0 Big Sur

When I print the alignment page blue and red are the only colors appearing. When I print a black and white document from my computer, it prints completely blank page. When I copy a black and white document, it prints a blank page. I've cleaned the printer heads several times, the page it prints after cleaning has green, orange, pink, and blue only. Printer status report shows yellow, blue, pink, but in the bracket I presume belongs to black, it is blank. Print quality report shows 3 green bars at the top, yellow, pink, and blue bars in the middle, and some thin black, blue, and pink lines at the bottom.

 

I have made sure the software is up to date. What should I do? I'm very frustrated.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.