• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
OMEN by HP - 17-an107na
Microsoft Windows 10 (64-bit)

So my battery was at below optimal health and was in need of replacing and said as much everytime I booted it up. Last week I received my new battery for my Hp Omen off the duracelldirect store as it wasn't available with HP any longer. I opened up the laptop and swapped out the batteries earlier in the week. In the leaflet with the battery it stated I should allow two full charge discharge cycles before the battery settles with the pc. First time I turned it on the charge stated 55% and stayed at that. I took the charger out and let it drain and turned it back on at it sits at 0% and needs to remain in the charger. I take it there is likely a simple fix but I'm not well versed in hardware issues like this. I read and tried removing the battery and holding the power button for 30 seconds before putting the battery back in. I also tried uninstalling and reinstalling the "Microsoft ACPI-Compliant Control Method Battery but to no avail. Any suggestions or help would be greatly appreciated. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.