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Printer will not enable web services, says "The printer was unable to connect to the server." 

Updated to latest firmware (CIP1FN1621AR) using the command line method on windows 10. Can print to the printer over wifi with my phone, and from the computer. Printer is only connected via wifi and internet works. All updated. DNS is set manually to 8.8.8.8 and 8.8.4.4

Multiple reboots, tried factory reset before and after firmware update.

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