• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-28-2021 10:20 AM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: macOS 11.0 Big Sur

Every time I turn my printer on it says I have a paper jam.  I've searched everywhere and don't see a jam.  Once I click ok, it then gives me a Printer Failure message (0x6100004a).  What can I do to rectify the problem?  I've tried unplugging and plugging the printer, and have also tried updating the firmware, but I'm not able to do that, because every time I try to download the firmware I get an error message on my computer telling me that my device is in an error state. Does anyone know what's wrong with my printer?  What can I do to fix it?  It's barely been used, and I can't believe it would already be broken!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.