• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎04-06-2021 10:35 AM - edited ‎04-06-2021 10:37 AM

HP Recommended
Product: T2530

The error occurs on both paper trays. The interesting thing is, if you insert a new full 150 foot paper roll all works fine.

When the roll is, let me say, about half empty, the error occours at every plot then. Printer prints two or three feet of paper then it stops, cuts and displays the error 39:11.

Firmware has been updated to 07.xxxx and I have activated the "Connection with Media core detection deactivation" in the Service Utilities menu but no luck so far.

 

Could it help to clean the encoder strip and the line sensor as I have read somewhere here regarding error 39:12?

What else could I check and do?

Tags (1)
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.