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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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‎04-15-2021 01:01 PM

HP Recommended
Product: HP Smart Tank Plus 551
Operating System: Microsoft Windows 10 (32-bit)

I cannot find anywhere that tells you how to factory reset this printer.  I have been dealing with a black print head error .  I have cleaned all of the contacts, and just replaced the printheads, both of them same time.  When I was on the phone with HP initially, after troubleshooting with them, she told me how to factory reset this printer, I cannot remember what buttons she told me to hold while powering on.  I am still having the same black printhead error even after replacement and would like to try to factory reset one more time before I give up.

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