Notebook Audio

Hello,

It seems that ever since Windows 10 64-bit version 2004 came out, I have been experiencing intermittent audio distortion/stuttering. This occurs while playing audio from any source, whether I use the notebook's internal speakers or connect speakers through the 3.5mm adapter. I had hoped an update to fix this would come, either through Windows update or HP, but that has not yet happened.

I have read that this issue was caused by the 2004 version of Windows 10, but haven't been able to find a fix. Prior to that version of Windows, I did not experience this audio issue.

The current Realtek audio driver that I'm using is version 6.0.8940.1. I have rolled back to 6.0.8734.1, but that did not help either.

Other steps I have tried, ending up with the same result of audio distortion/stuttering:

-checking HP Support Assistant for driver updates (none)

-installing a generic 'high definition audio device' driver (version 10.0.19041.264) -> introduced other speaker issues in addition to the main issue

-installing the high definition audio codec from Realtek's website (Win 64, version R2.82 / 6.0.1.8186) -> no improvement

-using different 3.5mm speakers -> same result

-using a USB 2.0 to 3.5mm adapter -> slight improvement, but not resolved

-resetting my notebook -> no change

As a note, I keep Windows 10 updated and am not able to roll back to a previous version of Windows.

If anyone has any suggestions that I've not tried, please let me know.

Thank you,
Matt