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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
Laser Jet Pro MFP M479fdw
macOS 11.0 Big Sur

Hi all, I've been scanning using iOS Big Sur without problem using HP Smart app for a laser jet printer model M479fdw for the past 4 months without an issue. I really like being able to scan double sided pages without having to flip the paper over. Three days ago there was an update for the smart app which I always download without thinking about it twice. After that, when I scanned either single pages or multiple pages it would repeatedly scan the first page scanned over and over again. I let it run for an extended period and got to 42 scans of the same page before I cancelled the scan. I contacted support and uploaded a new version of the firmware and print drive without any luck fixing the problem. I've had to  resort to using HP easy scan again which isn't so easy but I guess reliable. I'm not certain if it's a result of the update I downloaded or if the problem began as a coincidence on the same day I downloaded the update. Has anyone else had this problem and more importantly how did you resolve it?

 

Thanks for any assistance with this.

 

Cantabulous

 

 

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