• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎05-13-2021 07:35 PM - edited ‎05-13-2021 07:43 PM

HP Recommended

Two new Pcs recently purchased. Both work fine without USB hard drives connected.
If USB drive connected (WD Elements 4TB, formatted as single partition, NTFS) the PC (either one) will hang on restart with blank screens. Eventually (after about 20 minutes or so) the PC will boot to display HP logo, then after another delay will eventually boot as normal. If the PC is shut down, then powered on again with power switch PC will boot normally (with drive connected). Problem only occurs if restart option is used. Cold start and restore from sleep are fine.

System info:
System Model HP ProDesk 400 G7 Microtower PC
System SKU 11M79EA
BIOS Version/Date HP S03 Ver. 02.05.01, 05/01/2021

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.