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Swamarian
Level 1
2 1 1 0
Flag Post

‎06-09-2021 09:13 AM

HP Recommended
Product: HP Envy x360 m Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy x360 (15m-dr0011dx) that won't turn on. Here are the symptoms;

The power light is on steady white, even with the laptop disconnected from its power.

Peripherals still get power.

Pressing and holding the power button for 10 seconds does nothing.

I tried connecting it to an external monitor, and nothing happened.

I can't remove the battery without taking it apart, so that's not really an option.

Any suggestions?

Who Me Too'd this topic
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