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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-17-2021 04:02 AM

HP Recommended
Product: MFP M428fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

When I launch the HP scan utility, its OK, but when I click on "scan" I have instantaneously an error message (a long one) saying ... "The scanner did not succeed to do the scan. Please check the scanning function is enable on the device.... etc."

 

I did a firmware upgrade, same result.

I did a scan doctor, it shows an issue with "Scanning Windows (WIA)", but whatever instruction I followed, same result.

 

I installed this: HP_LaserJet_Pro_M329_M429_series_FW_002_2118A.exe

Same result...

 

I  tried with another new  MFP 428 (fresh from the box) to another computer, I have exactly the same result.

 

On both case, printing is OK

 

It is related to the fact that you are forcing us to use your app with account???

 

Alex

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