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jbmurph
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HP Recommended
Envy x360 Convertible
Microsoft Windows 10 (64-bit)

My laptop suddenly shutdown on it's own (after a brief splash screen which I didn't have a chance to read).  I was not using it at the time.  Just saw it out of the corner of my eye.  Now it will not start up at all.  When I try to power it back up, I can hear the hard drive spin up but then nothing appears on the screen (remains black).  The only sign of life is a slow blinking light on the caps lock key.  Hard drive sound stops after a couple seconds.   I've tried to do a hard reset by holding the power button down for thirty seconds but no luck.  Laptop is entirely sealed, no removeable battery or panels.  Any ideas?

 

Model: Envy x360 m Convertible model 15

OS: windows 10

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